Customer dissatisfaction as an antecedent of online complaints' desires: An ambivalent story

Wolfgang Jonas Weitzl; Sabine Einwiller; Clemens Hutzinger

Customer dissatisfaction as an antecedent of online complaints' desires: An ambivalent story

Wolfgang Jonas Weitzl, Sabine Einwiller, Clemens Hutzinger

Research Center Steyr

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

Original language	German (Austria)
Title of host publication	Proceedings of the 25th International Conference of Corporate and Marketing Communications
Editors	Lucia Porcu, Salvador del Barrio Garcia
Place of Publication	Granada
Pages	215-225
ISBN (Electronic)	978-84-338-6831-2
Publication status	Published - 2021
Event	25th International Conference on Corporate and Marketing Communications - Virtuell, Granada, Spain Duration: 14 Apr 2021 → 16 Apr 2021

Conference

Conference	25th International Conference on Corporate and Marketing Communications
Abbreviated title	CMC 2020
Country/Territory	Spain
City	Granada
Period	14.04.2021 → 16.04.2021

Cite this

@inproceedings{a3f6ec99bb3d4a0b81d9b5f3907976c1,

title = "Customer dissatisfaction as an antecedent of online complaints' desires: An ambivalent story",

author = "Weitzl, \{Wolfgang Jonas\} and Sabine Einwiller and Clemens Hutzinger",

year = "2021",

language = "Deutsch ({\"O}sterreich)",

isbn = "978-84-338-6831-2",

pages = "215--225",

editor = "Lucia Porcu and \{del Barrio Garcia\}, Salvador",

booktitle = "Proceedings of the 25th International Conference of Corporate and Marketing Communications",

note = "25th International Conference on Corporate and Marketing Communications, CMC 2020 ; Conference date: 14-04-2021 Through 16-04-2021",

}

Weitzl, WJ, Einwiller, S & Hutzinger, C 2021, Customer dissatisfaction as an antecedent of online complaints' desires: An ambivalent story. in L Porcu & S del Barrio Garcia (eds), Proceedings of the 25th International Conference of Corporate and Marketing Communications. Granada, pp. 215-225, 25th International Conference on Corporate and Marketing Communications, Granada, Spain, 14.04.2021.

Customer dissatisfaction as an antecedent of online complaints' desires: An ambivalent story. / Weitzl, Wolfgang Jonas; Einwiller, Sabine; Hutzinger, Clemens.
Proceedings of the 25th International Conference of Corporate and Marketing Communications. ed. / Lucia Porcu; Salvador del Barrio Garcia. Granada, 2021. p. 215-225.

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

TY - GEN

T1 - Customer dissatisfaction as an antecedent of online complaints' desires: An ambivalent story

AU - Weitzl, Wolfgang Jonas

AU - Einwiller, Sabine

AU - Hutzinger, Clemens

PY - 2021

Y1 - 2021

UR - https://wpd.ugr.es/~cmc2020/

M3 - Konferenzbeitrag

SN - 978-84-338-6831-2

SP - 215

EP - 225

BT - Proceedings of the 25th International Conference of Corporate and Marketing Communications

A2 - Porcu, Lucia

A2 - del Barrio Garcia, Salvador

CY - Granada

T2 - 25th International Conference on Corporate and Marketing Communications

Y2 - 14 April 2021 through 16 April 2021

ER -

Customer dissatisfaction as an antecedent of online complaints' desires: An ambivalent story

Conference

Other files and links

CMC 2020 Best Working Paper

Customer dissatisfaction as an antecedent of online complainants' desires: An ambivalent story

Cite this

Customer dissatisfaction as an antecedent of online complaints' desires: An ambivalent story

Conference

Other files and links

Prizes

CMC 2020 Best Working Paper

Activities

Customer dissatisfaction as an antecedent of online complainants' desires: An ambivalent story

Cite this