Customer dissatisfaction as an antecedent of online complaints' desires: An ambivalent story

Wolfgang Jonas Weitzl, Sabine Einwiller, Clemens Hutzinger

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

Original languageGerman (Austria)
Title of host publicationProceedings of the 25th International Conference of Corporate and Marketing Communications
EditorsLucia Porcu, Salvador del Barrio Garcia
Place of PublicationGranada
Pages215-225
ISBN (Electronic)978-84-338-6831-2
Publication statusPublished - 2021
Event25th International Conference on Corporate and Marketing Communications - Virtuell, Granada, Spain
Duration: 14 Apr 202116 Apr 2021

Conference

Conference25th International Conference on Corporate and Marketing Communications
Abbreviated titleCMC 2020
CountrySpain
CityGranada
Period14.04.202116.04.2021

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