Contextual design in industrial settings: Experiences and recommendations

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

6 Citations (Scopus)

Abstract

The Contextual Design (CD) methodology offers a framework for planning and implementing a user-centered design process throughout all project phases. It is team-based and was designed especially for interdisciplinary teams. The application of CD is particularly profitable in projects confronted with implicit requirements and hidden factors of influence. In contrast to many other design and evaluation methods such as focus groups or usability tests, CD does not take users out of their everyday setting and more easily reveals important design issues and contextual influences like users' motivation, values, emotions or real-time interruptions. Despite these advantages, CD is often not used due to high costs in terms of time and effort. This paper provides a report on experiences with CD in two research projects in the industry domain. It is intended to help other researchers to plan and implement a CD process in industrial settings and benefit from our lessons learned.

Original languageEnglish
Title of host publicationICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems
EditorsSlimane Hammoudi, Michal Smialek, Olivier Camp, Joaquim Filipe, Joaquim Filipe
PublisherSciTePress
Pages429-440
Number of pages12
ISBN (Electronic)9789897582981
DOIs
Publication statusPublished - 2018
Event20th International Conference on Enterprise Information Systems, ICEIS 2018 - Funchal, Madeira, Portugal
Duration: 21 Mar 201824 Mar 2018

Publication series

NameICEIS 2018 - Proceedings of the 20th International Conference on Enterprise Information Systems
Volume2

Conference

Conference20th International Conference on Enterprise Information Systems, ICEIS 2018
CountryPortugal
CityFunchal, Madeira
Period21.03.201824.03.2018

Keywords

  • Contextual Design
  • Contextual Inquiry
  • Requirements Analysis
  • User Involvement

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