Complaint management in digital environments

Research output: Chapter in Book/Report/Conference proceedings › Chapter › peer-review

Original language	English (American)
Title of host publication	Handbook of Digital Corporate Communication
Editors	Vilma Luoma-aho, Mark Badham
Place of Publication	Cheltenham, UK
Publisher	Edward Elgar Publishing Ltd.
Pages	193-207
Volume	1
Edition	1
ISBN (Electronic)	9781802201956
ISBN (Print)	978 1 80220 195 6
Publication status	Published - 2023

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

@inbook{c39644d6ceec4d9589d69aafa91498e3,

title = "Complaint management in digital environments",

author = "Sabine Einwiller and Weitzl, \{Wolfgang Jonas\}",

year = "2023",

language = "Englisch (Amerika)",

isbn = "978 1 80220 195 6",

volume = "1",

pages = "193--207",

editor = "Vilma Luoma-aho and Mark Badham",

booktitle = "Handbook of Digital Corporate Communication",

publisher = "Edward Elgar Publishing Ltd.",

address = "Gro{\ss}britannien/Vereinigtes K{\"o}nigreich",

edition = "1",

}