Comparing service, product, and process innovations: insights from the internal supply chain network of a European steel manufacturing firm

Atefeh Yazdanparast Ardestani, Ila Manuj, Michael Plasch, Markus Gerschberger, Daniela Freudenthaler-Mayrhofer

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

A case research approach is employed for investigating and comparing managerial perceptions of the three types of innovation (service, product, and process innovations) within the context of cross-functional network of a European steel manufacturing firm. The insights result in the development of a typology of innovation projects based on origin, context, scope, benefits, and degree of complexity. The findings, embedded in Resource Based View and Service Dominant Logic, reveal divergent aspects of the three types of innovation such as disparate reasons for undertaking each type of innovation and distinct internal and external success factors, as well as convergent aspects of the innovation types such as similar challenges. This research explores the three types of innovation in a single firm in a single study and provides a middle ground for the two extant schools of thought (one viewing product, service, and process innovations as entirely different processes and the other viewing all three as essentially same processes).
Original languageEnglish
Article number2050018
JournalInternational Journal of Innovation Management
Volume24
Issue number2
DOIs
Publication statusPublished - 1 Feb 2020

Keywords

  • Innovation process
  • Supply chain innovation
  • Innovation typology
  • Case research
  • innovation typology
  • managerial perspective
  • innovation success
  • supply chain innovation
  • case research

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