Comparing Effectiveness, Efficiency, Ease of Use, Usability and User Experience When Using Tablets and Laptops

Werner Wetzlinger, Andreas Auinger, Michael Dörflinger

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

28 Citations (Scopus)


Initially perceived as a consumer device, in recent years tablets have become more frequently used in business contexts where they often replace laptops as mobile computing devices. Since they follow different user interaction paradigms we conducted a study comparing effectiveness, efficiency, ease of use, usability and user experience when using tablets and laptops in typical private and business tasks. To measure these characteristics we used the task completion rate, the task completion time, the Single Ease Question (SEQ), the Software Usability Scale (SUS) and AttrakDiff. Results indicate that there is a difference between effectiveness, efficiency and the users’ assessment of the devices. Users can carry out tasks more effectively and efficiently on laptops, but rate tablets higher in perceived usability and user experience, indicating that a pleasant and meaningful experience depends on more characteristics than work-related qualities such as effectiveness and efficiency.
Original languageEnglish
Title of host publicationDesign, User Experience, and Usability
Subtitle of host publicationTheories, Methods, and Tools for Designing the User Experience - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Proceedings
Number of pages11
EditionPART 1
ISBN (Print)9783319076676
Publication statusPublished - 2014
EventHCI International 2014 - Heraklion, Crete, Greece
Duration: 22 Jun 201427 Jun 2014

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
NumberPART 1
Volume8517 LNCS
ISSN (Print)0302-9743
ISSN (Electronic)1611-3349


ConferenceHCI International 2014
CityHeraklion, Crete
Internet address


  • usabilit
  • user experience
  • satisfaction
  • ease of use
  • AttrakDiff
  • usability


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