TY - JOUR
T1 - Characteristics and levers in the business model of hospital pharmacies in German-speaking countries.
AU - Kriegel, Johannes
AU - Weigl, A.
AU - Rissbacher, C.
AU - Dieck, M.
AU - Tuttle Weidinger, Linda
N1 - Publisher Copyright:
© 2022 Informa UK Limited, trading as Taylor & Francis Group.
PY - 2022
Y1 - 2022
N2 - Background: The pharmaceutical supply in hospitals in German-speaking countries shows inadequate structural and procedural characteristics with regard to the quality of supply and security of supply. The question arises: How should a business model be designed to control and optimize the internal pharmaceutical supply in hospitals in German-speaking countries? Method: With an adapted Analytic Hierarchy Process (AHP), pharmaceutical supply in hospitals in German-speaking countries is examined by means of two online surveys (2017, 2021) among managers of hospital pharmacies in Austria, Germany and Switzerland (2017: N = 412; n = 61, rr = 14.8%; 2021: N = 332, n = 44, rr = 13.3%). Results: In addition to cross-sector trends in procurement and logistics, the communication and interaction among members of the health professions and the pharmacy and the associated relationship of trust are decisive for the security of supply and the quality of patient care. Targeted communication, digitization and performance measurement are relevant levers for a targeted development and optimization of pharmaceutical supply in hospitals. Conclusions: The business model of the hospital pharmacy must be designed and applied conceptually and strategically. In addition to innovative logistics tools, also includes special communication approaches and interprofessional knowledge management.
AB - Background: The pharmaceutical supply in hospitals in German-speaking countries shows inadequate structural and procedural characteristics with regard to the quality of supply and security of supply. The question arises: How should a business model be designed to control and optimize the internal pharmaceutical supply in hospitals in German-speaking countries? Method: With an adapted Analytic Hierarchy Process (AHP), pharmaceutical supply in hospitals in German-speaking countries is examined by means of two online surveys (2017, 2021) among managers of hospital pharmacies in Austria, Germany and Switzerland (2017: N = 412; n = 61, rr = 14.8%; 2021: N = 332, n = 44, rr = 13.3%). Results: In addition to cross-sector trends in procurement and logistics, the communication and interaction among members of the health professions and the pharmacy and the associated relationship of trust are decisive for the security of supply and the quality of patient care. Targeted communication, digitization and performance measurement are relevant levers for a targeted development and optimization of pharmaceutical supply in hospitals. Conclusions: The business model of the hospital pharmacy must be designed and applied conceptually and strategically. In addition to innovative logistics tools, also includes special communication approaches and interprofessional knowledge management.
KW - Hospital pharmacy
KW - business model
KW - coordination
KW - in-house
KW - pharmaceutical supply
KW - success factors
UR - http://www.scopus.com/inward/record.url?scp=85141012415&partnerID=8YFLogxK
U2 - 10.1080/20479700.2022.2130639
DO - 10.1080/20479700.2022.2130639
M3 - Article
SN - 2047-9700
VL - 16
SP - 543
EP - 554
JO - International Journal of Healthcare Management
JF - International Journal of Healthcare Management
IS - 4
ER -
