Business process management for knowledge work: Considerations on current needs, basic concepts and models

Dagmar Auer, Stefan Hinterholzer, Jan Kubovy, Josef Küng

Research output: Chapter in Book/Report/Conference proceedingsChapterpeer-review

3 Citations (Scopus)

Abstract

The portion of knowledge work is steadily increasing in today’s working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG-the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.

Original languageEnglish
Title of host publicationLecture Notes in Information Systems and Organisation
PublisherSpringer Heidelberg
Pages79-95
Number of pages17
ISBN (Print)978-3-319-18701-3
DOIs
Publication statusPublished - 1 Jan 2014
EventGmunden Retreat on NeuroIS 2015 - Gmunden, Austria, Austria
Duration: 1 Jun 20153 Jun 2015
http://neurois.org

Publication series

NameLecture Notes in Information Systems and Organisation
Volume8
ISSN (Print)2195-4968
ISSN (Electronic)2195-4976

Conference

ConferenceGmunden Retreat on NeuroIS 2015
CountryAustria
CityGmunden, Austria
Period01.06.201503.06.2015
Internet address

Keywords

  • Activity-centric
  • Business process management
  • Business process model and notation (BPMN)
  • Case management
  • Case management model and notation (CMMN)
  • Data-centric
  • Knowledge work(er)

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