Automated and unsupervised user interaction logging as basis for usability evaluation of mobile applications

Florian Lettner, Clemens Holzmann

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

40 Citations (Scopus)

Abstract

The evaluation of mobile user interfaces can be a tedious task, especially if usability tests under real-world conditions should be performed. In particular, the evaluation of high-fidelity prototypes provides valuable measures about the quality of mobile applications, which helps designers to identify potentials of improvement for the next revision. Due to their costs or missing expert knowledge evaluation techniques such as cognitive walkthroughs or heuristic evaluation are often not used. Additionally, commercial frameworks provide insufficient details on usability as they only address commercial statistics regarding user loyalty, in-app purchases or demographics. In this paper, we present a novel approach and toolkit for automated and unsupervised evaluation of mobile applications that, in contrast to existing frameworks, is able to trace any user interaction during the entire lifecycle of an application. As a major novelty, our toolkit can be added to mobile applications without changing application source code, which makes it flexible and scalable for all types of applications. Also, our toolkit is able to identify and visualize design flaws such as navigational errors or efficiency for mobile applications.

Original languageEnglish
Title of host publication10th International Conference on Advances in Mobile Computing and Multimedia, MoMM 2012 - Proceedings
PublisherACM Press
Pages118-127
Number of pages10
ISBN (Print)9781450313070
DOIs
Publication statusPublished - 2012
Event10th International Conference on Advances in Mobile Computing and Multimedia, MoMM 2012 - Bali, Indonesia
Duration: 3 Dec 20125 Dec 2012

Publication series

NameACM International Conference Proceeding Series

Conference

Conference10th International Conference on Advances in Mobile Computing and Multimedia, MoMM 2012
CountryIndonesia
CityBali
Period03.12.201205.12.2012

Keywords

  • mobile interfaces
  • software toolkit
  • usability metrics

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