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Attitude, loyalty, trust and customer satisfaction: A necessary consolidation of important customer retention constructs

Translated title of the contribution: Attitude, loyalty, trust and customer satisfaction: A necessary consolidation of important customer retention constructs

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

Translated title of the contributionAttitude, loyalty, trust and customer satisfaction: A necessary consolidation of important customer retention constructs
Original languageGerman
Title of host publicationProceedings RM Summit
Publication statusPublished - 1999
EventEngineering Education Symposium - Istanbul, Turkey
Duration: 20 Sept 1999 → 24 Sept 1999

Conference

ConferenceEngineering Education Symposium
Country/TerritoryTurkey
CityIstanbul
Period20.09.1999 → 24.09.1999

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