Attitude, loyalty, trust and customer satisfaction: A necessary consolidation of important customer retention constructs

Harald Kindermann

Attitude, loyalty, trust and customer satisfaction: A necessary consolidation of important customer retention constructs

Translated title of the contribution: Attitude, loyalty, trust and customer satisfaction: A necessary consolidation of important customer retention constructs

Harald Kindermann

Research Center Steyr

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

Translated title of the contribution	Attitude, loyalty, trust and customer satisfaction: A necessary consolidation of important customer retention constructs
Original language	German
Title of host publication	Proceedings RM Summit
Publication status	Published - 1999
Event	Engineering Education Symposium - Istanbul, Turkey Duration: 20 Sept 1999 → 24 Sept 1999

Conference

Conference	Engineering Education Symposium
Country/Territory	Turkey
City	Istanbul
Period	20.09.1999 → 24.09.1999

Cite this

@inproceedings{ec43e483cb6f4d58a809c258bff5be79,

title = "Attitude, loyalty, trust and customer satisfaction: A necessary consolidation of important customer retention constructs",

author = "Harald Kindermann",

year = "1999",

language = "Deutsch",

booktitle = "Proceedings RM Summit",

note = "Engineering Education Symposium ; Conference date: 20-09-1999 Through 24-09-1999",

}