An Apology is More Than Just Saying “Sorry” – Framing Effects in Online Service Recoveries

Wolfgang Jonas Weitzl, Robert Zniva, Gerald Petz, Charlotte Pichler

Research output: Chapter in Book/Report/Conference proceedings › Conference contribution › peer-review

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An Apology is More Than Just Saying “Sorry” – Framing Effects in Online Service Recoveries
Weitzl, W. J. (Speaker), Zniva, R. (Speaker), Petz, G. (Speaker) & Pichler, C. (Speaker)
2 Jun 2021 → 4 Jun 2021
Activity: Talk or presentation › Oral presentation