AAL service performance measurement cube - key criteria for AAL new service development

Johannes Kriegel, Klemens Auinger, Luise Reckwitz, Stephanie Schmitt-Rueth, Susanne Weißenberger, Linda Tuttle Weidinger

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

1 Citation (Scopus)


The living environments of senior citizens are gaining in complexity with regard to health, mobility, information, support and behaviour. The development of Ambient Assisted Living (AAL) services in order to reduce this complexity is becoming increasingly important. The question is: What relevant criteria support the development, measurement and evaluation of business models of hybrid AAL services which have to be considered in an appropriate Performance Measurement Set? Within the EU funded research project DALIA (Assistant for Daily Life Activities at Home) a Service Performance Measurement Criteria (SPMC) Set has been developed and described. With the help of literature review and expert interviews relevant performance criteria were identified and described in the context of Analytic Hierarchy Process (AHP). In conjunction with an AAL business models scanning, a set of performance measurement criteria could be created. Discussion: The development and application of a specific AAL SPMC Set offers the possibility in a targeted and conceptual way advance the development of marketable AAL services. Here it will be important to integrate with software support the SPMC Set in the service development process of future marketable AAL applications. With the application of an adjusted AAL Service Performance Measurement Cube, the conceptual development of marketable AAL services can be maintained and relevant decisions can be supported.

Original languageEnglish
Title of host publicationHealth Informatics Meets eHealth
Subtitle of host publicationPredictive Modeling in Healthcare - From Prediction to Prevention, Proceedings of the 10th eHealth 2016 Conference
EditorsElske Ammenwerth, Gunter Schreier, Alexander Horbst, Dieter Hayn
PublisherIOS Press
Number of pages10
ISBN (Electronic)9781614996446
Publication statusPublished - 2016
Event2016 10th Annual Conference on Health Informatics Meets eHealth, eHealth 2016 - Vienna, Austria
Duration: 24 May 201625 May 2016

Publication series

NameStudies in Health Technology and Informatics
ISSN (Print)0926-9630
ISSN (Electronic)1879-8365


Conference2016 10th Annual Conference on Health Informatics Meets eHealth, eHealth 2016


  • Ambient assisted living
  • Business model
  • Criteria set
  • New service development
  • Performance measurement
  • Models, Econometric
  • Humans
  • Models, Organizational
  • Assisted Living Facilities/economics
  • Activities of Daily Living
  • Environment Design
  • Interviews as Topic
  • Aged
  • Program Evaluation


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