TY - GEN
T1 - AAL service performance measurement cube - key criteria for AAL new service development
AU - Kriegel, Johannes
AU - Auinger, Klemens
AU - Reckwitz, Luise
AU - Schmitt-Rueth, Stephanie
AU - Weißenberger, Susanne
AU - Tuttle Weidinger, Linda
N1 - Publisher Copyright:
© 2016 The authors and IOS Press.
PY - 2016
Y1 - 2016
N2 - The living environments of senior citizens are gaining in complexity with regard to health, mobility, information, support and behaviour. The development of Ambient Assisted Living (AAL) services in order to reduce this complexity is becoming increasingly important. The question is: What relevant criteria support the development, measurement and evaluation of business models of hybrid AAL services which have to be considered in an appropriate Performance Measurement Set? Within the EU funded research project DALIA (Assistant for Daily Life Activities at Home) a Service Performance Measurement Criteria (SPMC) Set has been developed and described. With the help of literature review and expert interviews relevant performance criteria were identified and described in the context of Analytic Hierarchy Process (AHP). In conjunction with an AAL business models scanning, a set of performance measurement criteria could be created. Discussion: The development and application of a specific AAL SPMC Set offers the possibility in a targeted and conceptual way advance the development of marketable AAL services. Here it will be important to integrate with software support the SPMC Set in the service development process of future marketable AAL applications. With the application of an adjusted AAL Service Performance Measurement Cube, the conceptual development of marketable AAL services can be maintained and relevant decisions can be supported.
AB - The living environments of senior citizens are gaining in complexity with regard to health, mobility, information, support and behaviour. The development of Ambient Assisted Living (AAL) services in order to reduce this complexity is becoming increasingly important. The question is: What relevant criteria support the development, measurement and evaluation of business models of hybrid AAL services which have to be considered in an appropriate Performance Measurement Set? Within the EU funded research project DALIA (Assistant for Daily Life Activities at Home) a Service Performance Measurement Criteria (SPMC) Set has been developed and described. With the help of literature review and expert interviews relevant performance criteria were identified and described in the context of Analytic Hierarchy Process (AHP). In conjunction with an AAL business models scanning, a set of performance measurement criteria could be created. Discussion: The development and application of a specific AAL SPMC Set offers the possibility in a targeted and conceptual way advance the development of marketable AAL services. Here it will be important to integrate with software support the SPMC Set in the service development process of future marketable AAL applications. With the application of an adjusted AAL Service Performance Measurement Cube, the conceptual development of marketable AAL services can be maintained and relevant decisions can be supported.
KW - Ambient assisted living
KW - Business model
KW - Criteria set
KW - New service development
KW - Performance measurement
KW - Models, Econometric
KW - Humans
KW - Models, Organizational
KW - Assisted Living Facilities/economics
KW - Activities of Daily Living
KW - Environment Design
KW - Interviews as Topic
KW - Aged
KW - Program Evaluation
UR - http://www.scopus.com/inward/record.url?scp=84971667713&partnerID=8YFLogxK
U2 - 10.3233/978-1-61499-645-3-132
DO - 10.3233/978-1-61499-645-3-132
M3 - Conference contribution
C2 - 27139396
VL - 223
T3 - Studies in Health Technology and Informatics
SP - 132
EP - 141
BT - Health Informatics Meets eHealth
A2 - Ammenwerth, Elske
A2 - Schreier, Gunter
A2 - Horbst, Alexander
A2 - Hayn, Dieter
PB - IOS Press
T2 - 2016 10th Annual Conference on Health Informatics Meets eHealth, eHealth 2016
Y2 - 24 May 2016 through 25 May 2016
ER -