A vignette study among order pickers about the acceptance of gamification

A high percentage of total logistics costs can be attributed to order picking. Since order picking is characterized as rather monotonous, pickers often struggle with motivation due to the monotony. This article provides insights into the acceptance of gamification in order picking by using gamified feedback features for motivation. We conducted a vignette study with order pickers to investigate the individual perceptions of motivation, job characteristics and gamification. The findings indicate that gamification in the order-picking sector appears to be a suitable approach to increase motivation and performance of pickers. The use of gamified feedback features was positively rated for both individual and group performance and showed no significant preference of one type. More research is needed to generalize the findings to a greater population.