A Survey on Volunteer Management Systems

Johannes Schönböck, Markus Raab, Josef Altmann, Elisabeth Kapsammer, Angelika Kusel, Birgit Pröll, Werner Retschitzegger, Wieland Schwinger

Research output: Chapter in Book/Report/Conference proceedingsConference contributionpeer-review

18 Citations (Scopus)


Voluntary work is indispensable in nearly every area of today’s society, e.g., service activities in health care or emergencies. Not least because of this omnipresence of volunteering, already a plethora of volunteer management systems (VMS) has emerged, trying to support diverse volunteering processes and to deal with the broad spectrum and peculiarities of voluntary work. Thus, an in-depth understanding of functional commonalities and differences of VMS is urgently needed. The goal of this paper is therefore to provide an in-depth survey of existing VMS. For this, first, an initial attempt towards a reference model (RM) for VMS is presented, capturing their basic functional ingredients and interrelationships in terms of UML class diagrams. Second, the RM is operationalized by means of a set of evaluation criteria used to compare seven carefully selected VMS, thereby discussing their peculiarities and shortcomings. Third, lessons learned are provided together with research directions for future VMS.
Original languageEnglish
Title of host publicationProceedings of the 49th Annual Hawaii International Conference on System Sciences, HICSS 2016
EditorsRalph H. Sprague, Tung X. Bui
Number of pages10
ISBN (Electronic)9780769556703
Publication statusPublished - 7 Mar 2016
Event49th Hawaii International Conference on System Sciences (HICSS-49) - Hawaii, United States
Duration: 5 Jan 20168 Jan 2016

Publication series

NameProceedings of the Annual Hawaii International Conference on System Sciences
ISSN (Print)1530-1605


Conference49th Hawaii International Conference on System Sciences (HICSS-49)
Country/TerritoryUnited States
Internet address


  • Volunteer Management Systems
  • Survey
  • Reference Model
  • Collaboration
  • Cooperation
  • CrAc Cooperative Activities


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