TY - GEN
T1 - A problem-centered analysis of enterprise social software projects
AU - Forstner, Alexander
AU - Nedbal, Dietmar
PY - 2017
Y1 - 2017
N2 - The use of social software in organizations has matured over the last years. Enterprise social software such as a wiki, blog and social network creates value for employees, optimizes workflows and contributes to improved collaboration within and across enterprises. However, many organizations face problems and barriers during the introduction of social software tools and platforms, which can have a decisive impact on the overall success. Through a comprehensive analysis of 13 case studies and 6 problem-centered interviews with experts of social software introduction, a framework for problems occurring in enterprise social software projects was created. In total, 21 different problems that influence a social software introduction were identified and clustered into the areas of project management, technology, culture, top management, and employees.
AB - The use of social software in organizations has matured over the last years. Enterprise social software such as a wiki, blog and social network creates value for employees, optimizes workflows and contributes to improved collaboration within and across enterprises. However, many organizations face problems and barriers during the introduction of social software tools and platforms, which can have a decisive impact on the overall success. Through a comprehensive analysis of 13 case studies and 6 problem-centered interviews with experts of social software introduction, a framework for problems occurring in enterprise social software projects was created. In total, 21 different problems that influence a social software introduction were identified and clustered into the areas of project management, technology, culture, top management, and employees.
KW - enterprise social software
KW - social enterprise
KW - enterprise 2.0
KW - case study analysis
KW - problem-centered interview
KW - qualitative data analysis
KW - enterprise social software
KW - social enterprise
KW - enterprise 2.0
KW - case study analysis
KW - problem-centered interview
KW - qualitative data analysis
UR - http://www.scopus.com/inward/record.url?scp=85040242971&partnerID=8YFLogxK
U2 - 10.1016/j.procs.2017.11.053
DO - 10.1016/j.procs.2017.11.053
M3 - Conference contribution
VL - 121
T3 - Procedia Computer Science
SP - 389
EP - 397
BT - Procedia Computer Science
PB - Elsevier
T2 - Conference on ENTERprise Information Systems / International Conference on Project MANagement / Conference on Health and Social Care Information Systems and Technologies, CENTERIS / ProjMAN / HCist 2017
Y2 - 8 November 2017 through 10 November 2017
ER -