A problem-centered analysis of enterprise social software projects

Alexander Forstner, Dietmar Nedbal

Research output: Chapter in Book/Report/Conference proceedingsConference contribution

3 Citations (Scopus)

Abstract

The use of social software in organizations has matured over the last years. Enterprise social software such as a wiki, blog and social network creates value for employees, optimizes workflows and contributes to improved collaboration within and across enterprises. However, many organizations face problems and barriers during the introduction of social software tools and platforms, which can have a decisive impact on the overall success. Through a comprehensive analysis of 13 case studies and 6 problem-centered interviews with experts of social software introduction, a framework for problems occurring in enterprise social software projects was created. In total, 21 different problems that influence a social software introduction were identified and clustered into the areas of project management, technology, culture, top management, and employees.
Original languageEnglish
Title of host publicationProcedia Computer Science
PublisherElsevier B.V.
Pages389-397
Number of pages9
Volume121
DOIs
Publication statusPublished - 2017
EventConference on ENTERprise Information Systems / International Conference on Project MANagement / Conference on Health and Social Care Information Systems and Technologies, CENTERIS / ProjMAN / HCist 2017 - Barcelona, Spain
Duration: 8 Nov 201710 Nov 2017

Publication series

NameProcedia Computer Science
PublisherElsevier BV

Conference

ConferenceConference on ENTERprise Information Systems / International Conference on Project MANagement / Conference on Health and Social Care Information Systems and Technologies, CENTERIS / ProjMAN / HCist 2017
CountrySpain
CityBarcelona
Period08.11.201710.11.2017

Keywords

  • enterprise social software
  • social enterprise
  • enterprise 2.0
  • case study analysis
  • problem-centered interview
  • qualitative data analysis

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