A Framework for the Externalization of Tacit Knowledge Embedding Repertory Grids

Jeannette Hemmecke, Christian Stary

Research output: Chapter in Book/Report/Conference proceedingsConference contribution

Abstract

Highly differentiated work procedures require stakeholders to share knowledge within and between communities. In the course of knowledge sharing, not only explicit knowledge has to be communicated, but also tacit knowledge. Tacit knowledge cannot be exchanged by traditional means, such as language. For externalization of tacit knowledge we currently face a lack of accurate method support. We introduce a conceptual framework (i.e. activity theory) and a procedural framework embedding repertory grids enabling contextual externalization. The procedure starts out with critical incident analyses based on activity theory elements. Processing the results from the initial step of the procedure the repertory grid technique can be applied for the context-sensitive identification of personal constructs. The elicited knowledge about work prac-tices allows for feedback at the individual and community level. The latter is also termed co-construction of knowledge and implements sharing of tacit knowledge within and between communities. Empirical evidence provided by two case studies reveals a high rate of acceptance as well as a high degree of effectiveness when sharing tacit knowledge in learning organizations.
Original languageEnglish
Title of host publicationProceedings of the Fifth European Conference on Organizational Knowledge, Learning, and Capabilities
Number of pages26
Publication statusPublished - 2004
EventEuropean Conference on Organizational Knowledge, Learning, and Capabilities (OKLC) - Innsbruck, Austria
Duration: 2 Apr 20043 Apr 2004

Conference

ConferenceEuropean Conference on Organizational Knowledge, Learning, and Capabilities (OKLC)
CountryAustria
CityInnsbruck
Period02.04.200403.04.2004

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