Activities per year
Activities
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Turning customer critics into brand promoters through implicit and explicit requests in webcare
Siret, I. (Speaker), Sabadie, W. (Speaker) & Weitzl, W. J. (Speaker)
15 Jun 2023 → 18 Jun 2023Activity: Talk or presentation › Oral presentation
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Fatigue and Stress Levels in Digital Collaboration: A Pilot Study with Video Conferencing and the Metaverse
Stangl, F. J. (Speaker), Riedl, R. (Speaker), Weitzl, W. J. (Speaker) & Martin, S. (Speaker)
31 May 2023Activity: Talk or presentation › Oral presentation
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Making online complainants to revise their criticism: Effects of companies’ implicit and explicit requests
Siret, I. (Speaker), Sabadie, W. (Speaker) & Weitzl, W. J. (Speaker)
17 May 2023 → 19 May 2023Activity: Talk or presentation › Oral presentation
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Comparing Social Interactions in Metaverse and Video Conferencing: Preliminary Insights of a Laboratory Experiment
Weitzl, W. J. (Speaker), Stangl, F. J. (Speaker), Riedl, R. (Speaker) & Martin, S. (Speaker)
16 May 2023Activity: Talk or presentation › Oral presentation
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Why are you doing this to me? Dissatisfied consumers' reaction to service failures involving their favorite brand
Weitzl, W. J. (Speaker)
9 Feb 2023 → 12 Feb 2023Activity: Talk or presentation › Oral presentation
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When others signal what to expect: Cultural biases in online complaining
Sengupta, S. (Speaker), Weitzl, W. J. (Speaker) & Linzmajer, M. (Speaker)
12 Aug 2022 → 14 Aug 2022Activity: Talk or presentation › Oral presentation
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A Question of Perspective: Attribute and Goal Framing of Webcare Responses
Weitzl, W. J. (Speaker) & Wagner, U. (Speaker)
3 Jul 2022 → 6 Jul 2022Activity: Talk or presentation › Oral presentation
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Influencer Authenticity – Conceptualization, Nature and Nomological Role
Weitzl, W. J. (Speaker) & Zniva, R. (Speaker)
29 Jun 2022 → 30 Jun 2022Activity: Talk or presentation › Oral presentation
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Discovering new opportunities: NeuroIS research in the modern consumer context
Weitzl, W. J. (Speaker)
14 Jun 2022Activity: Talk or presentation › Oral presentation
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Shame is a brand eating emotion: Negative effects of consumer-brand identification in the aftermaths of brand failures
Weitzl, W. J. (Speaker) & Hutzinger, C. (Speaker)
24 May 2022 → 27 May 2022Activity: Talk or presentation › Oral presentation
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Framing Effects Among Complaint Bystanders:Small Changes of Words – Big Changes of Attitude
Weitzl, W. J. (Speaker)
20 Apr 2022Activity: Talk or presentation › Oral presentation
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Journal of Retailing and Consumer Services (Journal)
Weitzl, W. J. (Reviewer)
2022 → …Activity: Publication peer-review and editorial work › Publication Peer-review
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Verband der Hochschullehrer für Betriebswirtschaft e.V. (External organisation)
Weitzl, W. J. (Member)
2022 → …Activity: Membership › Membership of network
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Triggering Word-of-Mouth with Social Closeness and Complaint-Reaction-Time?!
Hutzinger, C. (Speaker) & Weitzl, W. J. (Speaker)
29 Nov 2021 → 1 Dec 2021Activity: Talk or presentation › Oral presentation
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"I thought we were one?" When consumer-brand identification cultivates shame
Weitzl, W. J. (Speaker), Zimmermann, R. (Speaker) & Obermeier, G. (Speaker)
22 Sept 2021 → 24 Sept 2021Activity: Talk or presentation › Oral presentation
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Brand (un-)attached complainants' thoughts and feelings during the co-created online recovery process
Weitzl, W. J. (Speaker) & Hutzinger, C. (Speaker)
26 Aug 2021 → 28 Aug 2021Activity: Talk or presentation › Oral presentation
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An Apology is More Than Just Saying “Sorry” – Framing Effects in Online Service Recoveries
Weitzl, W. J. (Speaker), Zniva, R. (Speaker), Petz, G. (Speaker) & Pichler, C. (Speaker)
2 Jun 2021 → 4 Jun 2021Activity: Talk or presentation › Oral presentation
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Betrayed by reviewers: Positive consumer responses to unfair negative word-of-mouth
Weitzl, W. J. (Speaker) & Hutzinger, C. (Speaker)
25 May 2021 → 28 May 2021Activity: Talk or presentation › Oral presentation
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Customer dissatisfaction as an antecedent of online complainants' desires: An ambivalent story
Weitzl, W. J. (Speaker), Hutzinger, C. (Speaker) & Einwiller, S. (Speaker)
15 Apr 2021Activity: Talk or presentation › Oral presentation
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The two shades of shame: The differentiating roles of episodic shame and brand shame following service failures
Weitzl, W. J. (Speaker) & Micesvki , M. (Speaker)
19 Feb 2021 → 21 Feb 2021Activity: Talk or presentation › Oral presentation
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Types of Electronic Word-of-Mouth and their Impact on Consumer Attitudes
Zniva, R. (Speaker), Weitzl, W. J. (Speaker), Müller, J. (Speaker) & Schneider, A. (Speaker)
25 Jun 2020Activity: Talk or presentation › Oral presentation
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International Journal of Research in Marketing (Journal)
Weitzl, W. J. (Reviewer)
2020 → …Activity: Publication peer-review and editorial work › Publication Peer-review
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Consumers’ Perceptions and Reactions to Content Marketing
Einwiller, S. (Speaker), Weitzl, W. J. (Speaker), Stürmer, L. (Speaker) & Laufer, D. (Speaker)
2 Dec 2019Activity: Talk or presentation › Oral presentation
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Perceptions of content marketing – An exploratory study
Einwiller, S. (Speaker), Weitzl, W. J. (Speaker) & Stürmer, L. (Speaker)
27 Nov 2019 → 29 Nov 2019Activity: Talk or presentation › Oral presentation
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The strategic use of joy: Engendering employee engagement through gamification
Seiffert-Brockmann, J. (Speaker) & Weitzl, W. J. (Speaker)
26 Sept 2019Activity: Talk or presentation › Oral presentation
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How can firms stop negative word-of-mouth? A typology of online complainants
Weitzl, W. J. (Speaker), Hutzinger, C. (Speaker) & Einwiller, S. (Speaker)
9 Jul 2019 → 11 Jul 2019Activity: Talk or presentation › Oral presentation
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The dark side of customer-brand relationships: Revenge following customer satisfaction
Weitzl, W. J. (Speaker), Hutzinger, C. (Speaker) & Einwiller, S. (Speaker)
28 May 2019 → 31 May 2019Activity: Talk or presentation › Oral presentation
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Gamifying Public Relations: A new pathway towards stakeholder engagement
Seiffert-Brockmann, J. (Speaker), Weitzl, W. J. (Speaker) & Neureiter, A. (Speaker)
24 May 2019Activity: Talk or presentation › Oral presentation
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(Un-)Verantwortliche Werbung? Reaktion von RezipientInnen auf Sponsorship-Disclosures und Native Advertising Inhalte
Weitzl, W. J. (Speaker), Seiffert-Brockmann, J. (Speaker) & Einwiller, S. (Speaker)
25 Apr 2019Activity: Talk or presentation › Oral presentation
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The Evolution of Online Complainants’ Desires
Weitzl, W. J. (Speaker), Hutzinger, C. (Speaker), Einwiller, S. (Speaker) & Grohs, R. (Speaker)
20 Feb 2019Activity: Talk or presentation › Oral presentation
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How (un-)committed customers cope with (non-)economic service failures and online recovery attempts
Weitzl, W. J. (Speaker) & Hutzinger, C. (Speaker)
22 Nov 2018 → 23 Nov 2018Activity: Talk or presentation › Oral presentation
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The aftermath of bad brand experiences: How webcare affects (un-)committed complainants' coping strategies
Weitzl, W. J. (Speaker) & Hutzinger, C. (Speaker)
3 Sept 2018 → 4 Sept 2018Activity: Talk or presentation › Oral presentation
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Susceptibility to social influence: Its effects on online service recovery bystanders
Weitzl, W. J. (Speaker) & Hutzinger, C. (Speaker)
26 Jul 2018 → 29 Jul 2018Activity: Talk or presentation › Oral presentation
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Intervening failure attribution perceptions and NWOM with online service recovery actions
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
27 Jun 2018Activity: Talk or presentation › Oral presentation
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When consumer love strikes back: The effects of online complaint handling and relationship strength on customer revenge
Weitzl, W. J. (Speaker), Hutzinger, C. (Speaker), Güntürkün, P. B. (Speaker) & Einwiller, S. (Speaker)
18 Jun 2018Activity: Talk or presentation › Oral presentation
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Service recovery via social media: Normative social influences on complaint bystanders' brand image evaluations
Weitzl, W. J. (Speaker) & Hutzinger, C. (Speaker)
30 May 2018Activity: Talk or presentation › Oral presentation
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When can sponsorship disclosures lead consumers to resist covert persuasion online?
Weitzl, W. J. (Speaker), Einwiller, S. (Speaker) & Seiffert-Brockmann, J. (Speaker)
24 May 2018 → 28 May 2018Activity: Talk or presentation › Oral presentation
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Effectiveness of Native Advertisement Content
Einwiller, S. (Speaker), Weitzl, W. J. (Speaker) & Seiffert-Brockmann, J. (Speaker)
29 Apr 2018Activity: Talk or presentation › Oral presentation
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Internet Research (Journal)
Weitzl, W. J. (Reviewer)
2018 → …Activity: Publication peer-review and editorial work › Publication Peer-review
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Die Wirkung von Disclaimern und Persuasion Knowledge auf die Rezeption von Native Advertising
Einwiller, S. (Speaker), Weitzl, W. J. (Speaker) & Seiffert-Brockmann, J. (Speaker)
24 Nov 2017Activity: Talk or presentation › Oral presentation
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Investigating the outcomes of (un-)desired online service recovery actions
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
8 Sept 2017Activity: Talk or presentation › Oral presentation
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CSR and trust: A longitudinal analysis of CSR communication in the German press
Seiffert-Brockmann, J. (Speaker) & Weitzl, W. J. (Speaker)
30 Jun 2017 → 1 Jul 2017Activity: Talk or presentation › Oral presentation
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The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
27 Jun 2017 → 1 Jul 2017Activity: Talk or presentation › Oral presentation
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A Cross-Country Analysis of Consumer Online Badmouthing
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
28 May 2017Activity: Talk or presentation › Oral presentation
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Reconsidering the Boomerang Effect: When good eWOM truly hurts and bad eWOM really sells
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
5 May 2017Activity: Talk or presentation › Oral presentation
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When Online Service Recovery Actions Backfire
Weitzl, W. J. (Speaker) & Einwiller, S. (Speaker)
17 Feb 2017 → 19 Feb 2017Activity: Talk or presentation › Oral presentation
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hen Credibility Truly Matters Online: Investigating the Role of Source Credibility for the Impact of Customer Reviews
Weitzl, W. J. (Speaker), Wolfsteiner, E. (Speaker), Einwiller, S. (Speaker) & Wagner, U. (Speaker)
27 Oct 2016 → 30 Oct 2016Activity: Talk or presentation › Oral presentation
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Stakeholder Engagement Through Gamification: Effects Of User Motivation On Psychological And Behavioral Stakeholder Reactions
Seiffert-Brockmann, J. (Speaker), Weitzl, W. J. (Speaker) & Felzmann, L. (Speaker)
29 Sept 2016 → 1 Oct 2016Activity: Talk or presentation › Oral presentation
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The Influence of Corporate Webcare and Brand Advocates on Online Complaint Observers
Hutzinger, C. (Speaker), Weitzl, W. J. (Speaker) & Wolfsteiner, E. (Speaker)
15 Sept 2016Activity: Talk or presentation › Oral presentation
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“My friends say: best product ever!” The critical role of source credibility and product type for positive vs. negative online review influence
Weitzl, W. J. (Speaker), Wolfsteiner, E. (Speaker), Einwiller, S. (Speaker) & Wagner, U. (Speaker)
22 Jul 2016Activity: Talk or presentation › Oral presentation