When consumer love strikes back: The effects of online complaint handling and relationship strength on customer revenge

Weitzl, W. J. (Speaker), Clemens Hutzinger (Speaker), Pascal B. Güntürkün (Speaker), Sabine Einwiller (Speaker)

Activity: Talk or presentationOral presentation

Period18 Jun 2018
Event title10th SERVSIG Conference 2018: null
Event typeConference
LocationParis, France
Degree of RecognitionInternational