“We’re sorry!” Effects of online complaint handling on observers’ attitudes

Weitzl, W. J. (Speaker), Elisabeth Wolfsteiner (Speaker), Clemens Hutzinger (Speaker)

Activity: Talk or presentationOral presentation

Period21 Jul 201624 Jul 2016
Event title2016 Globarl Marketing Conference (GMC): null
Event typeConference
LocationHong Kong, China
Degree of RecognitionInternational