The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes

Weitzl, W. J. (Speaker), Sabine Einwiller (Speaker)

Activity: Talk or presentationOral presentation

Period27 Jun 20171 Jul 2017
Event title2017 Academy of Marketing Science (AMS) World Marketing Congress: null
Event typeConference
LocationChristchurch, New Zealand
Degree of RecognitionInternational