The Reactions of Online Service Recovery Bystanders to Different Forms of Webcare Framing: The Role of Consumer Empathy

Activity: Talk or presentation › Oral presentation

Period4 Jul 2023 → 6 Jul 2023
Event titleAcademy of Marketing 2023 : Annual Conference and Doctoral Colloquium: From Revolution to Revolutions
Event typeConference
LocationBirmingham, United KingdomShow on map
Degree of RecognitionInternational

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