When consumer love strikes back: The effects of online complaint handling and relationship-strength on customer revenge

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• When consumer love strikes back: The effects of online complaint handling and relationship strength on customer revenge

  Weitzl, W. J. (Redner*in), Hutzinger, C. (Redner*in), Güntürkün, P. B. (Redner*in) & Einwiller, S. (Redner*in)

  18 Juni 2018

  Aktivität: Gespräch oder Vortrag › Vortrag