"We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes

Wolfgang Jonas Weitzl, Elisabeth Wolfsteiner, Clemens Hutzinger

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

Originalsprache	Englisch
Titel	Proceedings of the 2016 Global Marketing Conference
Erscheinungsort	Hong Kong
Herausgeber (Verlag)	Global Alliance of Marketing & Management Associations
Publikationsstatus	Veröffentlicht - 2016
Extern publiziert	Ja
Veranstaltung	2016 Global Marketing Conference (GMC) - Hong Kong, China Dauer: 21 Juli 2016 → 24 Juli 2016

Konferenz	2016 Global Marketing Conference (GMC)
Land/Gebiet	China
Ort	Hong Kong
Zeitraum	21.07.2016 → 24.07.2016

“We’re sorry!” Effects of online complaint handling on observers’ attitudes
Weitzl, W. J. (Redner*in), Wolfsteiner, E. (Redner*in) & Hutzinger, C. (Redner*in)
21 Juli 2016 → 24 Juli 2016
Aktivität: Gespräch oder Vortrag › Vortrag

Zitieren

@inproceedings{ecb5043d2c2046cba49629c85dbd3800,

title = "{"}We're sorry!{"} Effects of Online Complaint Handling on Observers' Attitudes",

author = "Weitzl, {Wolfgang Jonas} and Elisabeth Wolfsteiner and Clemens Hutzinger",

year = "2016",

language = "English",

booktitle = "Proceedings of the 2016 Global Marketing Conference",

publisher = "Global Alliance of Marketing & Management Associations",

note = "2016 Global Marketing Conference (GMC) ; Conference date: 21-07-2016 Through 24-07-2016",

}

TY - GEN

T1 - "We're sorry!" Effects of Online Complaint Handling on Observers' Attitudes

AU - Weitzl, Wolfgang Jonas

AU - Wolfsteiner, Elisabeth

AU - Hutzinger, Clemens

PY - 2016

Y1 - 2016

M3 - Conference contribution

BT - Proceedings of the 2016 Global Marketing Conference

PB - Global Alliance of Marketing & Management Associations

CY - Hong Kong

T2 - 2016 Global Marketing Conference (GMC)

Y2 - 21 July 2016 through 24 July 2016

ER -