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Waiting for GPT: Probing Interaction Patterns in High-Latency RAG Chatbots

Publikation: Beitrag in Buch/Bericht/TagungsbandKonferenzbeitragBegutachtung

Abstract

As AI systems shift toward compute-intensive reasoning, traditional interface paradigms are being challenged. This work presents an exploratory case study investigating emerging interaction patterns for AI interfaces, using high-latency Retrieval-Augmented Generation (RAG) as a representative probe. We explore a subset of a broader design space focused on three critical dimensions of latency feedback, source transparency, and confidence communication. Through a pilot study, we probe how specific interaction patterns within this design space impact user experience. Findings suggest that in high-latency scenarios, users prioritize informative transparency over traditional metrics of perceived speed, which helps inform initial design considerations tailored to the emerging era of transparent, reasoning-heavy AI interfaces.
OriginalspracheEnglisch
TitelCHI 2026 - Extended Abtracts of the 2026 CHI Conference on Human Factors in Computing Systems
Redakteure/-innenNuria Oliver, David A. Shamma, Heloisa Candello, Pablo Cesar, Pedro Lopes, Valentino Artizzu, Fiona Draxler, Gustavo Lopez, Anke V. Reinschluessel, Xin Tong, Phoebe O. Toups Dugas
ISBN (elektronisch)9798400722813
DOIs
PublikationsstatusVeröffentlicht - 13 Apr. 2026

Publikationsreihe

NameConference on Human Factors in Computing Systems - Proceedings

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