Using Critical Incidents in Workshops to Inform eHealth Design

Christiane Grünloh, Jean Denise Hallewell Haslwanter, Bridget Kane, Eunji Lee, Thomas Lind, Jonas Moll, Hanife Rexhepi, Isabella Scandurra

Publikation: Beitrag in Buch/Bericht/TagungsbandKonferenzbeitrag


Demands for technological solutions to address the variety of problems in healthcare have increased. The design of eHealth is challenging due to e.g. the complexity of the domain and the multitude of stakeholders involved. We describe a workshop method based on Critical Incidents that can be used to reflect on, and critically analyze, different experiences and practices in healthcare. We propose the workshop format, which was used during a conference and found very helpful by the participants to identify possible implications for eHealth design, that can be applied in future projects. This new format shows promise to evaluate eHealth designs, to learn from patients' real stories and case studies through retrospective meta-analyses, and to inform design through joint reflection of understandings about users' needs and issues for designers.
TitelHuman-Computer Interaction - INTERACT 2017 - 16th IFIP TC 13 International Conference, Proceedings
Redakteure/-innenJacki O'Neill, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Marco Winckler, Regina Bernhaupt
Herausgeber (Verlag)Springer
ISBN (Print)9783319677439
PublikationsstatusVeröffentlicht - 2017
VeranstaltungINTERACT 2017 - 16th IFIP TC 13 International Conference on Human-Computer Interaction - Mumbai, Indien
Dauer: 25 Sep. 201729 Sep. 2017


NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Band10513 LNCS
ISSN (Print)0302-9743
ISSN (elektronisch)1611-3349


KonferenzINTERACT 2017 - 16th IFIP TC 13 International Conference on Human-Computer Interaction


  • method
  • workshop format
  • design
  • development
  • eHealth
  • critical incidents
  • stakeholders
  • reflective practice
  • evaluation


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