The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

Originalsprache	Englisch
Titel	Proceedings of the 2017 Academy of Marketing Science (AMS) World Marketing Congress
Herausgeber (Verlag)	Academy of Marketing Science
Publikationsstatus	Veröffentlicht - 2017
Extern publiziert	Ja
Veranstaltung	2017 Academy of Marketing Science (AMS) World Marketing Congress - Christchurch, Neuseeland Dauer: 27 Juni 2017 → 1 Juli 2020

Konferenz	2017 Academy of Marketing Science (AMS) World Marketing Congress
Land/Gebiet	Neuseeland
Ort	Christchurch
Zeitraum	27.06.2017 → 01.07.2020

The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes
Weitzl, W. J. (Redner*in) & Einwiller, S. (Redner*in)
27 Juni 2017 → 1 Juli 2017
Aktivität: Gespräch oder Vortrag › Vortrag

Zitieren

@inproceedings{6541a255983e405b8616dcd72ce34e89,

title = "The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes",

author = "Weitzl, \{Wolfgang Jonas\} and Sabine Einwiller",

year = "2017",

language = "English",

booktitle = "Proceedings of the 2017 Academy of Marketing Science (AMS) World Marketing Congress",

publisher = "Academy of Marketing Science",

note = "2017 Academy of Marketing Science (AMS) World Marketing Congress ; Conference date: 27-06-2017 Through 01-07-2020",

}

TY - GEN

T1 - The Role and Determinants of Consumer Webcare Receptiveness and Its Impact on Service Recovery Outcomes

AU - Weitzl, Wolfgang Jonas

AU - Einwiller, Sabine

PY - 2017

Y1 - 2017

M3 - Conference contribution

BT - Proceedings of the 2017 Academy of Marketing Science (AMS) World Marketing Congress

PB - Academy of Marketing Science

T2 - 2017 Academy of Marketing Science (AMS) World Marketing Congress

Y2 - 27 June 2017 through 1 July 2020

ER -