The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders

Wolfgang Jonas Weitzl; Clemens Hutzinger; Udo Wagner; Robert Zimmermann

The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders

Wolfgang Jonas Weitzl, Clemens Hutzinger, Udo Wagner, Robert Zimmermann

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

Originalsprache	Englisch
Titel	Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation
Erscheinungsort	London
Seiten	17
Seitenumfang	1
Publikationsstatus	Veröffentlicht - 2023
Veranstaltung	5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR) - Middlesex University, London, Großbritannien/Vereinigtes Königreich Dauer: 21 Sep. 2023 → 23 Sep. 2023 https://cobiir.co.uk/

Konferenz

Konferenz	5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR)
Land/Gebiet	Großbritannien/Vereinigtes Königreich
Ort	London
Zeitraum	21.09.2023 → 23.09.2023
Internetadresse	https://cobiir.co.uk/

Schlagwörter

Framing
Dissatisfaction
Bystander
Online communication
Service failure
Failure
Service problem
Service recovery

UN SDGs

Dieser Output leistet einen Beitrag zu folgendem(n) Ziel(en) für nachhaltige Entwicklung

The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders
Zimmermann, R. (Redner*in)
22 Sep. 2023
Aktivität: Gespräch oder Vortrag › Vortrag

Zitieren

@inproceedings{14f8dec4ce474405be488a752ce18e67,

title = "The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders",

keywords = "Framing, Dissatisfaction, Bystander, Online communication, Service failure, Failure, Service problem, Service recovery, Complaining, Service recovery, Framing",

author = "Weitzl, {Wolfgang Jonas} and Clemens Hutzinger and Udo Wagner and Robert Zimmermann",

year = "2023",

language = "English",

pages = "17",

booktitle = "Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation",

note = "5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR) ; Conference date: 21-09-2023 Through 23-09-2023",

url = "https://cobiir.co.uk/",

}

Weitzl, WJ, Hutzinger, C, Wagner, U & Zimmermann, R 2023, The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders. in Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation. London, S. 17, 5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR), London, Großbritannien/Vereinigtes Königreich, 21.09.2023.

The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders. / Weitzl, Wolfgang Jonas; Hutzinger, Clemens; Wagner, Udo et al.
Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation. London, 2023. S. 17.

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

TY - GEN

T1 - The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders

AU - Weitzl, Wolfgang Jonas

AU - Hutzinger, Clemens

AU - Wagner, Udo

AU - Zimmermann, Robert

PY - 2023

Y1 - 2023

KW - Framing

KW - Dissatisfaction

KW - Bystander

KW - Online communication

KW - Service failure

KW - Failure

KW - Service problem

KW - Service recovery

KW - Complaining

KW - Service recovery

KW - Framing

M3 - Conference contribution

SP - 17

BT - Book of Abstracts of the 5th International Colloquium on Corporate Branding, Identity, Image and Reputation

CY - London

T2 - 5th International Colloquium on Corporate Branding, Identity, Image and Reputation (COBIIR)

Y2 - 21 September 2023 through 23 September 2023

ER -

The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders

Konferenz

Schlagwörter

UN SDGs

Aktivitäten

The Power of Words: Investigating the Effects of Webcare Framing on Online Complaint Bystanders

Zitieren