The Importance of Distrust in Trusting Digital Worker Chatbots

David Gefen; Barry Leffew; Arik Ragowsky; René Riedl

doi:10.1145/3701297

The Importance of Distrust in Trusting Digital Worker Chatbots

David Gefen
, Barry Leffew
, Arik Ragowsky
, René Riedl

Research Center Steyr

Publikation: Beitrag in Fachzeitschrift › Artikel › Begutachtung

5 Zitate (Scopus)

Abstract

Research shows that while trust is important, anthropomorphism counts more in the decision to hire an agent.

Originalsprache	Englisch
Seiten (von - bis)	42-49
Seitenumfang	8
Fachzeitschrift	Communications of the ACM
Jahrgang	68
Ausgabenummer	4
DOIs	https://doi.org/10.1145/3701297
Publikationsstatus	Veröffentlicht - 2025

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10.1145/3701297

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The Importance of Distrust in Trusting Digital Worker Chatbots

Abstract

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