The Effect of Bystanders’ Virtual Presence on Service Recovery via Social Media – A Cross-Cultural Perspective

Sanchayan Sengupta; Wolfgang Jonas Weitzl

The Effect of Bystanders’ Virtual Presence on Service Recovery via Social Media – A Cross-Cultural Perspective

Sanchayan Sengupta, Wolfgang Jonas Weitzl

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

Originalsprache	Englisch (Amerika)
Titel	Book of Abstracts of the 2023 Academy of Marketing Science World Marketing Congress
Erscheinungsort	Canterbury
Herausgeber (Verlag)	Academy of Marketing Science
Publikationsstatus	Veröffentlicht - 2023
Veranstaltung	2023 Academy of Marketing Science (AMS) World Marketing Congress - University of Kent, Canterbury, Großbritannien/Vereinigtes Königreich Dauer: 11 Juli 2023 → 14 Juli 2023

Konferenz

Konferenz	2023 Academy of Marketing Science (AMS) World Marketing Congress
Land/Gebiet	Großbritannien/Vereinigtes Königreich
Ort	Canterbury
Zeitraum	11.07.2023 → 14.07.2023

Schlagwörter

Service recovery
Service failure
Webcare
Online bystanders
Virtual presence
Social influence
Social media
Online complaining
Complaints

UN SDGs

Dieser Output leistet einen Beitrag zu folgendem(n) Ziel(en) für nachhaltige Entwicklung

Andere Dateien und Links

https://www.ams-web.org/

Zitieren

@inproceedings{114f2d04eec44665b221366498cf0013,

title = "The Effect of Bystanders{\textquoteright} Virtual Presence on Service Recovery via Social Media – A Cross-Cultural Perspective",

keywords = "Service recovery, Service failure, Webcare, Online bystanders, Virtual presence, Social influence, Social media, Online complaining, Complaints",

author = "Sanchayan Sengupta and Weitzl, {Wolfgang Jonas}",

year = "2023",

language = "Englisch (Amerika)",

booktitle = "Book of Abstracts of the 2023 Academy of Marketing Science World Marketing Congress",

publisher = "Academy of Marketing Science",

note = "2023 Academy of Marketing Science (AMS) World Marketing Congress ; Conference date: 11-07-2023 Through 14-07-2023",

}

Sengupta, S & Weitzl, WJ 2023, The Effect of Bystanders’ Virtual Presence on Service Recovery via Social Media – A Cross-Cultural Perspective. in Book of Abstracts of the 2023 Academy of Marketing Science World Marketing Congress. Academy of Marketing Science, Canterbury, 2023 Academy of Marketing Science (AMS) World Marketing Congress, Canterbury, Großbritannien/Vereinigtes Königreich, 11.07.2023.

The Effect of Bystanders’ Virtual Presence on Service Recovery via Social Media – A Cross-Cultural Perspective. / Sengupta, Sanchayan; Weitzl, Wolfgang Jonas.
Book of Abstracts of the 2023 Academy of Marketing Science World Marketing Congress. Canterbury: Academy of Marketing Science, 2023.

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

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T1 - The Effect of Bystanders’ Virtual Presence on Service Recovery via Social Media – A Cross-Cultural Perspective

AU - Sengupta, Sanchayan

AU - Weitzl, Wolfgang Jonas

PY - 2023

Y1 - 2023

KW - Service recovery

KW - Service failure

KW - Webcare

KW - Online bystanders

KW - Virtual presence

KW - Social influence

KW - Social media

KW - Online complaining

KW - Complaints

UR - https://www.ams-web.org/

M3 - Konferenzbeitrag

BT - Book of Abstracts of the 2023 Academy of Marketing Science World Marketing Congress

PB - Academy of Marketing Science

CY - Canterbury

T2 - 2023 Academy of Marketing Science (AMS) World Marketing Congress

Y2 - 11 July 2023 through 14 July 2023

ER -