Readiness, use and enablers of digital customer interaction tools in Austria

Keyphrases

• Austria 100%
• Customer Interaction 100%
• Interaction Tools 100%
• Digital Customer 100%
• Digital Communication 80%
• Austrian 60%
• Communication Services 40%
• Facebook 20%
• Social Media 20%
• Economic Sectors 20%
• Interaction Performance 20%
• Experience-based 20%
• Blogs 20%
• Communication Process 20%
• Sales Interaction 20%
• Sales Performance 20%
• Sales Experience 20%
• Holistic Measurement 20%
• Firm Size 20%
• Interaction Metrics 20%
• Media Outlet 20%
• LinkedIn 20%
• YouTube 20%
• B2B Companies 20%
• Evidence-based Support 20%
• Industry-specific Factors 20%
• Level of Implementation 20%

Computer Science

• Communication Service 100%
• Facebook 50%
• Corporate Strategy 50%
• Service Interaction 50%
• Social Medium Outlet 50%
• YouTube 50%
• Communication Process 50%
• Economic Sector 50%

Social Sciences

• Austria 100%
• Customer Interaction 100%
• Sales 60%
• Communication Service 40%
• Communication Process 20%
• Facebook 20%
• Economic Sector 20%
• YouTube 20%
• Corporate Strategy 20%
• Social Media 20%
• Likelihood 20%