Only seemingly unsuccessful: Emotional reactions to unsuccessful customer forewarning and their impact on revengeful negative word-of-mouth

Wolfgang Jonas Weitzl; Clemens Hutzinger; Gerald Petz

Only seemingly unsuccessful: Emotional reactions to unsuccessful customer forewarning and their impact on revengeful negative word-of-mouth

Wolfgang Jonas Weitzl
, Clemens Hutzinger
, Gerald Petz

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

Originalsprache	Englisch (Amerika)
Titel	Proceedings of the 2024 AMA Winter Academic Conference
Erscheinungsort	St. Pete Beach, FL
Herausgeber (Verlag)	American Marketing Association
Seiten	1050-1053
ISBN (elektronisch)	978-0-87757-018-9
ISBN (Print)	978-0-87757-018-9
Publikationsstatus	Veröffentlicht - 2024
Veranstaltung	2024 AMA Winter Academic Conference: Unlocking our potential - St. Pete Beach, USA/Vereinigte Staaten Dauer: 23 Feb. 2024 → 25 Feb. 2024

Konferenz

Konferenz	2024 AMA Winter Academic Conference
Land/Gebiet	USA/Vereinigte Staaten
Ort	St. Pete Beach
Zeitraum	23.02.2024 → 25.02.2024

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SDG 12 – Verantwortungsvoller Konsum und Produktion

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title = "Only seemingly unsuccessful: Emotional reactions to unsuccessful customer forewarning and their impact on revengeful negative word-of-mouth",

author = "Weitzl, \{Wolfgang Jonas\} and Clemens Hutzinger and Gerald Petz",

year = "2024",

language = "Englisch (Amerika)",

isbn = "978-0-87757-018-9",

pages = "1050--1053",

booktitle = "Proceedings of the 2024 AMA Winter Academic Conference",

publisher = "American Marketing Association",

address = "USA/Vereinigte Staaten",

note = "2024 AMA Winter Academic Conference ; Conference date: 23-02-2024 Through 25-02-2024",

}

Weitzl, WJ, Hutzinger, C & Petz, G 2024, Only seemingly unsuccessful: Emotional reactions to unsuccessful customer forewarning and their impact on revengeful negative word-of-mouth. in Proceedings of the 2024 AMA Winter Academic Conference. American Marketing Association, St. Pete Beach, FL, S. 1050-1053, 2024 AMA Winter Academic Conference, St. Pete Beach, USA/Vereinigte Staaten, 23.02.2024.

Only seemingly unsuccessful: Emotional reactions to unsuccessful customer forewarning and their impact on revengeful negative word-of-mouth. / Weitzl, Wolfgang Jonas; Hutzinger, Clemens; Petz, Gerald.
Proceedings of the 2024 AMA Winter Academic Conference. St. Pete Beach, FL: American Marketing Association, 2024. S. 1050-1053.

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

TY - GEN

T1 - Only seemingly unsuccessful: Emotional reactions to unsuccessful customer forewarning and their impact on revengeful negative word-of-mouth

AU - Weitzl, Wolfgang Jonas

AU - Hutzinger, Clemens

AU - Petz, Gerald

PY - 2024

Y1 - 2024

M3 - Konferenzbeitrag

SN - 978-0-87757-018-9

SP - 1050

EP - 1053

BT - Proceedings of the 2024 AMA Winter Academic Conference

PB - American Marketing Association

CY - St. Pete Beach, FL

T2 - 2024 AMA Winter Academic Conference

Y2 - 23 February 2024 through 25 February 2024

ER -