Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies

Florian Lettner; Clemens Holzmann; Lorenz Lösch

doi:10.1007/978-3-642-53862-9_51

Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies

Florian Lettner, Clemens Holzmann, Lorenz Lösch

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

1 Zitat (Scopus)

Abstract

User satisfaction is one of the most important measures regarding the success of an application. However, using questionnaires to measure end-user satisfaction in the field of mobile applications becomes really complex. Mobile surveys tend to be ineffective and inefficient due to high costs, extensive preparation times and low retention rates. Thus, we present an approach as well as a prototype for measuring end-user satisfaction of mobile applications in the field. In this paper, we show how questionnaires can be directly integrated in native mobile applications without modifying the application's source code, and how developers are provided with more control on when and where test participants have to fill them out.

Originalsprache	Englisch
Titel	Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers
Herausgeber (Verlag)	Springer
Seiten	400-408
Seitenumfang	9
Auflage	PART 2
ISBN (Print)	9783642538612
DOIs	https://doi.org/10.1007/978-3-642-53862-9_51
Publikationsstatus	Veröffentlicht - 2013
Veranstaltung	14th International Conference on Computer Aided Systems Theory, Eurocast 2013 - Las Palmas de Gran Canaria, Spanien Dauer: 10 Feb. 2013 → 15 Feb. 2013

Publikationsreihe

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Nummer	PART 2
Band	8112 LNCS
ISSN (Print)	0302-9743
ISSN (elektronisch)	1611-3349

Konferenz

Konferenz	14th International Conference on Computer Aided Systems Theory, Eurocast 2013
Land/Gebiet	Spanien
Ort	Las Palmas de Gran Canaria
Zeitraum	10.02.2013 → 15.02.2013

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10.1007/978-3-642-53862-9_51

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Lettner, F., Holzmann, C., & Lösch, L. (2013). Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. in Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers (PART 2 Aufl., S. 400-408). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Band 8112 LNCS, Nr. PART 2). Springer. https://doi.org/10.1007/978-3-642-53862-9_51

Lettner, Florian ; Holzmann, Clemens ; Lösch, Lorenz. / Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers. PART 2. Aufl. Springer, 2013. S. 400-408 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2).

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Lettner, F, Holzmann, C & Lösch, L 2013, Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. in Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers. PART 2 Aufl., Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Nr. PART 2, Bd. 8112 LNCS, Springer, S. 400-408, 14th International Conference on Computer Aided Systems Theory, Eurocast 2013, Las Palmas de Gran Canaria, Spanien, 10.02.2013. https://doi.org/10.1007/978-3-642-53862-9_51

Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. / Lettner, Florian; Holzmann, Clemens; Lösch, Lorenz.
Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers. PART 2. Aufl. Springer, 2013. S. 400-408 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Band 8112 LNCS, Nr. PART 2).

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

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Lettner F, Holzmann C, Lösch L. Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies. in Computer Aided Systems Theory, EUROCAST 2013 - 14th International Conference, Revised Selected Papers. PART 2 Aufl. Springer. 2013. S. 400-408. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 2). doi: 10.1007/978-3-642-53862-9_51

Mobile surveys a method for measuring end-user satisfaction of mobile applications in unsupervised field studies

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