Luggage Lockers - Needs and Expectations of Passengers

Locking luggage on a railway station is a basic service many passengers want to use. Especially when they try to use their time efficiently, like for shopping, for meetings or for sightseeing luggage often disturbs. Most of today's luggage lockers do not fulfil the needs of modern travellers. The paper gives an overview about all the needs and expectations of passengers regarding to luggage storing on the station and about the benefit for station operators when offering suitable and accepted storing systems.