@inbook{0590bd9846f9406693ee73c9e94bcefd,
title = "Love, hate and everything in between: Online complainants{\textquoteright} emotions during service recovery episodes",
keywords = "Online complaining, Social Media Marketing, Social Media, Emotions, Dissatisfaction, Revenge, Anger",
author = "Weitzl, {Wolfgang Jonas} and Marie-Th{\'e}r{\`e}se Fleischer",
year = "2022",
language = "Englisch (Amerika)",
pages = "441--463",
editor = "Annmarie Hanlon and Tuten, {Tracy L.}",
booktitle = "SAGE Handbook of Digital Marketing",
publisher = "SAGE Publications Ltd",
address = "Gro{\ss}britannien/Vereinigtes K{\"o}nigreich",
edition = "1",
}