Establishing Core Dimensions of Industrial Service Excellence

Pavel Strach

Publikation: Beitrag in Buch/Bericht/TagungsbandKonferenzbeitragBegutachtung

Abstract

Focus on value-added services has become a foundation for successful companies on business-to-Business makrets. Key elements of successful industrial Solutions and services are first uncovered throught a systematic literature review and followed by an exploratory study, which is based on 15 semi-structured interviews with executives of successful industrial companies in Upper Austria.
OriginalspracheEnglisch
TitelEstablishing Core Dimensions of Industrial Service Excellence
Herausgeber (Verlag)Podnikovohospodarska fakulta so sidlom v Kosiciach, EKonomicka univerzita v Bratislave
Seiten39-44
ISBN (Print)978-80-225-2982-1
PublikationsstatusVeröffentlicht - 2014
Veranstaltung2nd international scientific conference "Marketing management, trade, and social aspects of business" - Kosice, Slowakei
Dauer: 23 Okt. 201424 Okt. 2014

Konferenz

Konferenz2nd international scientific conference "Marketing management, trade, and social aspects of business"
Land/GebietSlowakei
OrtKosice
Zeitraum23.10.201424.10.2014

Schlagwörter

  • Industrial services
  • industrial solutions
  • b2b marketing
  • service excellence
  • exploratory study

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