Equipement performance measurement in production plants based on customer demand

Companies have to focus on their customers to stay competitive in the future. Therefore, metrics are necessary to measure the performance of production plants. Based on the TPM approach a metric is introduced in this paper which includes the market. This is done by taking only the produced products into account which fulfill a customer order. Products produced on stock are excluded. As a result the new metric is suitable as a performance measurement in production plants because it supports on the one hand the management objective of optimizing quality rate, performance rate and availability of the equipment. And on the other hand the management has to adjust the loading time on the customer demand. A numerical example emphasis the major drawbacks of the classical TPM metrics and illustrates the advantages of the presented performance metric.