Comparing Effectiveness, Efficiency, Ease of Use, Usability and User Experience When Using Tablets and Laptops

Werner Wetzlinger; Andreas Auinger; Michael Dörflinger

doi:10.1007/978-3-319-07668-3_39

Comparing Effectiveness, Efficiency, Ease of Use, Usability and User Experience When Using Tablets and Laptops

Werner Wetzlinger, Andreas Auinger, Michael Dörflinger

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

28 Zitate (Scopus)

Abstract

Initially perceived as a consumer device, in recent years tablets have become more frequently used in business contexts where they often replace laptops as mobile computing devices. Since they follow different user interaction paradigms we conducted a study comparing effectiveness, efficiency, ease of use, usability and user experience when using tablets and laptops in typical private and business tasks. To measure these characteristics we used the task completion rate, the task completion time, the Single Ease Question (SEQ), the Software Usability Scale (SUS) and AttrakDiff. Results indicate that there is a difference between effectiveness, efficiency and the users’ assessment of the devices. Users can carry out tasks more effectively and efficiently on laptops, but rate tablets higher in perceived usability and user experience, indicating that a pleasant and meaningful experience depends on more characteristics than work-related qualities such as effectiveness and efficiency.

Originalsprache	Englisch
Titel	Design, User Experience, and Usability
Untertitel	Theories, Methods, and Tools for Designing the User Experience - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Proceedings
Herausgeber (Verlag)	Springer
Seiten	402-412
Seitenumfang	11
Auflage	PART 1
ISBN (Print)	9783319076676
DOIs	https://doi.org/10.1007/978-3-319-07668-3_39
Publikationsstatus	Veröffentlicht - 2014
Veranstaltung	HCI International 2014 - Heraklion, Crete, Griechenland Dauer: 22 Juni 2014 → 27 Juni 2014 http://www.hcii2014.org/

Publikationsreihe

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Nummer	PART 1
Band	8517 LNCS
ISSN (Print)	0302-9743
ISSN (elektronisch)	1611-3349

Konferenz

Konferenz	HCI International 2014
Land/Gebiet	Griechenland
Ort	Heraklion, Crete
Zeitraum	22.06.2014 → 27.06.2014
Internetadresse	http://www.hcii2014.org/

Schlagwörter

usabilit
user experience
satisfaction
ease of use
AttrakDiff

Zugriff auf Dokument

10.1007/978-3-319-07668-3_39

Andere Dateien und Links

Link zur Publikation in Scopus

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Wetzlinger, W., Auinger, A., & Dörflinger, M. (2014). Comparing Effectiveness, Efficiency, Ease of Use, Usability and User Experience When Using Tablets and Laptops. in Design, User Experience, and Usability: Theories, Methods, and Tools for Designing the User Experience - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Proceedings (PART 1 Aufl., S. 402-412). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Band 8517 LNCS, Nr. PART 1). Springer. https://doi.org/10.1007/978-3-319-07668-3_39

Wetzlinger, Werner ; Auinger, Andreas ; Dörflinger, Michael. / Comparing Effectiveness, Efficiency, Ease of Use, Usability and User Experience When Using Tablets and Laptops. Design, User Experience, and Usability: Theories, Methods, and Tools for Designing the User Experience - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Proceedings. PART 1. Aufl. Springer, 2014. S. 402-412 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 1).

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abstract = "Initially perceived as a consumer device, in recent years tablets have become more frequently used in business contexts where they often replace laptops as mobile computing devices. Since they follow different user interaction paradigms we conducted a study comparing effectiveness, efficiency, ease of use, usability and user experience when using tablets and laptops in typical private and business tasks. To measure these characteristics we used the task completion rate, the task completion time, the Single Ease Question (SEQ), the Software Usability Scale (SUS) and AttrakDiff. Results indicate that there is a difference between effectiveness, efficiency and the users{\textquoteright} assessment of the devices. Users can carry out tasks more effectively and efficiently on laptops, but rate tablets higher in perceived usability and user experience, indicating that a pleasant and meaningful experience depends on more characteristics than work-related qualities such as effectiveness and efficiency.",

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Wetzlinger, W, Auinger, A & Dörflinger, M 2014, Comparing Effectiveness, Efficiency, Ease of Use, Usability and User Experience When Using Tablets and Laptops. in Design, User Experience, and Usability: Theories, Methods, and Tools for Designing the User Experience - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Proceedings. PART 1 Aufl., Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), Nr. PART 1, Bd. 8517 LNCS, Springer, S. 402-412, HCI International 2014, Heraklion, Crete, Griechenland, 22.06.2014. https://doi.org/10.1007/978-3-319-07668-3_39

Comparing Effectiveness, Efficiency, Ease of Use, Usability and User Experience When Using Tablets and Laptops. / Wetzlinger, Werner; Auinger, Andreas; Dörflinger, Michael.
Design, User Experience, and Usability: Theories, Methods, and Tools for Designing the User Experience - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Proceedings. PART 1. Aufl. Springer, 2014. S. 402-412 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Band 8517 LNCS, Nr. PART 1).

Publikation: Beitrag in Buch/Bericht/Tagungsband › Konferenzbeitrag › Begutachtung

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AU - Wetzlinger, Werner

AU - Auinger, Andreas

AU - Dörflinger, Michael

PY - 2014

Y1 - 2014

N2 - Initially perceived as a consumer device, in recent years tablets have become more frequently used in business contexts where they often replace laptops as mobile computing devices. Since they follow different user interaction paradigms we conducted a study comparing effectiveness, efficiency, ease of use, usability and user experience when using tablets and laptops in typical private and business tasks. To measure these characteristics we used the task completion rate, the task completion time, the Single Ease Question (SEQ), the Software Usability Scale (SUS) and AttrakDiff. Results indicate that there is a difference between effectiveness, efficiency and the users’ assessment of the devices. Users can carry out tasks more effectively and efficiently on laptops, but rate tablets higher in perceived usability and user experience, indicating that a pleasant and meaningful experience depends on more characteristics than work-related qualities such as effectiveness and efficiency.

AB - Initially perceived as a consumer device, in recent years tablets have become more frequently used in business contexts where they often replace laptops as mobile computing devices. Since they follow different user interaction paradigms we conducted a study comparing effectiveness, efficiency, ease of use, usability and user experience when using tablets and laptops in typical private and business tasks. To measure these characteristics we used the task completion rate, the task completion time, the Single Ease Question (SEQ), the Software Usability Scale (SUS) and AttrakDiff. Results indicate that there is a difference between effectiveness, efficiency and the users’ assessment of the devices. Users can carry out tasks more effectively and efficiently on laptops, but rate tablets higher in perceived usability and user experience, indicating that a pleasant and meaningful experience depends on more characteristics than work-related qualities such as effectiveness and efficiency.

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T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)

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Wetzlinger W, Auinger A, Dörflinger M. Comparing Effectiveness, Efficiency, Ease of Use, Usability and User Experience When Using Tablets and Laptops. in Design, User Experience, and Usability: Theories, Methods, and Tools for Designing the User Experience - Third International Conference, DUXU 2014, Held as Part of HCI International 2014, Proceedings. PART 1 Aufl. Springer. 2014. S. 402-412. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); PART 1). doi: 10.1007/978-3-319-07668-3_39

Comparing Effectiveness, Efficiency, Ease of Use, Usability and User Experience When Using Tablets and Laptops

Abstract

Publikationsreihe

Konferenz

Schlagwörter

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