Business process management for knowledge work: Considerations on current needs, basic concepts and models

Dagmar Auer; Stefan Hinterholzer; Jan Kubovy; Josef Küng

doi:10.1007/978331970551_8

Business process management for knowledge work: Considerations on current needs, basic concepts and models

Dagmar Auer
, Stefan Hinterholzer
, Jan Kubovy
, Josef Küng

Research Center Hagenberg

Publikation: Beitrag in Buch/Bericht/Tagungsband › Kapitel › Begutachtung

6 Zitate (Scopus)

Abstract

The portion of knowledge work is steadily increasing in today’s working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG-the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.

Originalsprache	Englisch
Titel	Lecture Notes in Information Systems and Organisation
Herausgeber (Verlag)	Springer
Seiten	79-95
Seitenumfang	17
ISBN (Print)	978-3-319-18701-3
DOIs	https://doi.org/10.1007/978331970551_8
Publikationsstatus	Veröffentlicht - 1 Jän. 2014
Veranstaltung	Gmunden Retreat on NeuroIS 2015 - Gmunden, Austria, Österreich Dauer: 1 Juni 2015 → 3 Juni 2015 http://neurois.org

Publikationsreihe

Name	Lecture Notes in Information Systems and Organisation
Band	8
ISSN (Print)	2195-4968
ISSN (elektronisch)	2195-4976

Konferenz

Konferenz	Gmunden Retreat on NeuroIS 2015
Land/Gebiet	Österreich
Ort	Gmunden, Austria
Zeitraum	01.06.2015 → 03.06.2015
Internetadresse	http://neurois.org

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10.1007/978331970551_8

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Auer, D, Hinterholzer, S, Kubovy, J & Küng, J 2014, Business process management for knowledge work: Considerations on current needs, basic concepts and models. in Lecture Notes in Information Systems and Organisation. Lecture Notes in Information Systems and Organisation, Bd. 8, Springer, S. 79-95, Gmunden Retreat on NeuroIS 2015, Gmunden, Austria, Österreich, 01.06.2015. https://doi.org/10.1007/978331970551_8

Business process management for knowledge work: Considerations on current needs, basic concepts and models. / Auer, Dagmar; Hinterholzer, Stefan; Kubovy, Jan et al.
Lecture Notes in Information Systems and Organisation. Springer, 2014. S. 79-95 (Lecture Notes in Information Systems and Organisation; Band 8).

Publikation: Beitrag in Buch/Bericht/Tagungsband › Kapitel › Begutachtung

TY - CHAP

T1 - Business process management for knowledge work

T2 - Gmunden Retreat on NeuroIS 2015

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AU - Kubovy, Jan

AU - Küng, Josef

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N2 - The portion of knowledge work is steadily increasing in today’s working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG-the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.

AB - The portion of knowledge work is steadily increasing in today’s working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG-the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.

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KW - Business process model and notation (BPMN)

KW - Case management

KW - Case management model and notation (CMMN)

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KW - Knowledge work(er)

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ER -

Business process management for knowledge work: Considerations on current needs, basic concepts and models

Abstract

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