TY - GEN
T1 - An Experience Sampling Study to Evaluate Why Users Dismiss Smartphone Notifications
AU - Neff, Alexander
AU - Wintersberger, Philipp
N1 - Publisher Copyright:
© 2022 Owner/Author.
PY - 2022/9/28
Y1 - 2022/9/28
N2 - Smartphone users receive many notifications and frequently deactivate notifications from various application categories. To develop more intelligent notification systems in the future, knowledge of why users dismiss notifications is essential. Consequently, we conducted an experiment with N=17 participants using the experience sampling method. Whenever participants dismissed (i.e., "swiped away'') a notification, they immediately had to provide a reason. Our results indicate that many dismissed notifications are still being considered as valuable as the notifications themselves contain valid information. Further, the individual reasons differ per app category, and also, the time until users interact with a notification correlates with their evaluation of being of value or not. We conclude with a list of recommendations for notification management systems.
AB - Smartphone users receive many notifications and frequently deactivate notifications from various application categories. To develop more intelligent notification systems in the future, knowledge of why users dismiss notifications is essential. Consequently, we conducted an experiment with N=17 participants using the experience sampling method. Whenever participants dismissed (i.e., "swiped away'') a notification, they immediately had to provide a reason. Our results indicate that many dismissed notifications are still being considered as valuable as the notifications themselves contain valid information. Further, the individual reasons differ per app category, and also, the time until users interact with a notification correlates with their evaluation of being of value or not. We conclude with a list of recommendations for notification management systems.
KW - experience sampling
KW - notification systems
KW - smartphone notifications
KW - user study
UR - http://www.scopus.com/inward/record.url?scp=85140209940&partnerID=8YFLogxK
U2 - 10.1145/3528575.3551446
DO - 10.1145/3528575.3551446
M3 - Conference contribution
AN - SCOPUS:85140209940
T3 - MobileHCI 2022 Adjunct - Publication of the 24th ACM International Conference on Human-Computer Interaction with Mobile Devices and Services
BT - MobileHCI 2022 Adjunct - Publication of the 24th ACM International Conference on Human-Computer Interaction with Mobile Devices and Services
PB - Association for Computing Machinery, Inc
T2 - 24th ACM International Conference on Human-Computer Interaction with Mobile Devices and Services, MobileHCI 2022
Y2 - 28 September 2022 through 1 October 2022
ER -