A process model to guide the integration of business processes and services within and across organisations

Publikation: Beitrag in FachzeitschriftArtikelBegutachtung

2 Zitate (Scopus)

Abstract

Organisations are facing a major transformation from application-based to service-oriented architecture. It is the small and medium enterprises (SMEs) that are especially confronted with both the opportunity and increasing pressure to establish efficient business-to-business (b2b) integration solutions to stay competitive in the globalised economy. As this integration involves business processes, services and technologies, they are complex and multi-disciplinary by nature and organisations have the need for a properly planned, methodological approach. To guide organisations in that process this paper introduces a process model for business integration. The methodology comprises an initial exploratory study, a thematic analysis focusing on process models in scientific literature, consolidated requirements for the model, and case studies conducted to refine and prove the practical applicability of the proposed process model. The process model was finally consolidated using triangulation of the results.

OriginalspracheEnglisch
Seiten (von - bis)154-177
Seitenumfang24
FachzeitschriftInternational Journal of Services, Economics and Management
Jahrgang5
Ausgabenummer1-2
DOIs
PublikationsstatusVeröffentlicht - Mär 2013

Schlagwörter

  • b2b integration
  • process model
  • business process integration
  • service integration
  • SME

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