A macro-level process model for integrating agile approaches in the design of product-service systems

Companies nowadays have to deal with faster changing industries. To gain competitiveness companies have to provide offerings that are adding value for the customer, which can be achieved through a product-service-system (PSS). Therefore, this study aims at developing an integrated approach to develop all components of a PSS while including agile approaches to ensure customer-centricity. After a thorough literature research on the topics of PSS and agile methods was carried out, a reference model was developed which integrates the specificities of these two areas forming an integrated framework for agile PSS design. The result of this research is a reference model which includes crucial steps which are specific for the development of PSS and includes customers in almost all steps. Moreover, the framework orchestrates the development of hardware, software and services specifically for PSS.