Basierend auf der Anzahl der in Pure gespeicherten Publikationen und Zitate aus Scopus berechnet.
20092024

Publikationen pro Jahr

Persönliches Profil

Forschungsgebiete

Wolfgang J. Weitzl is professor of digital marketing at the University of Applied Sciences Upper Austria and a private lecturer at the University of Vienna. He is a research fellow at the Department Communication (University of Vienna) and the Department of Marketing (WU Vienna). He studied business administration at the University of Vienna (Austria) from where he also obtained his doctoral degree in management. His research connects relationship management, service marketing, branding as well as social psychology and is guided by a strong empirical focus. Emanating from this background, he aims to address practically relevant and academically important research questions. Wolfgang’s current research interests focus on customer complaining and service recoveries in the digital era with a special emphasis on brand-benevolent and brand-invasive customer engagement. His work has been published in established academic journals, such as the Journal of Business Research and Computers in Human Behavior, and awarded at international academic conferences. The paper entitled “The Evolution of Online Complainants' Desires”, co-authored with Clemens Hutzinger, Sabine Einwiller and Reinhard Grohs, was selected for the Best Paper of Track (Complexity of Firm-Customer Relationship) at Winter AMA Marketing Educators’ Conference 2019.

Bildung/Akademische Qualifikationen

Promovend, Doktoratsstudium Management, University of Vienna

1 Nov. 200823 Okt. 2014

Datum der Bewilligung: 23 Okt. 2014

Mastergrad, Magisterstudium Betriebswirtschaftslehre, University of Vienna

1 März 200823 Okt. 2008

Datum der Bewilligung: 23 Okt. 2008

Bachelorgrad, Bakkalaureatsstudium Betriebswirtschaftslehre, University of Vienna

1 Okt. 200412 Feb. 2008

Datum der Bewilligung: 5 Feb. 2008

Externe Posten

Privatdozent, University of Vienna

2020 → …

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